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Questions about your equipment order, need setup guidance, or want help choosing the right system for your space.
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Frequently Asked Questions
How long will it take to receive my equipment?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days via USPS, UPS, or FedEx. Total delivery time is 6 to 11 business days from your order date, and every shipment includes tracking so you can monitor progress.
Is shipping really free on all orders?
We offer free shipping on most orders within the Continental U.S. with no order minimum required. Alaska and Hawaii are excluded from free shipping. For full details on carriers and timelines, please refer to our Shipping Policy page.
What is your return policy for large equipment?
We want you to be fully satisfied with your purchase. If your equipment arrives damaged or does not meet your expectations, please contact us within the return window outlined in our Return Policy. Our team will guide you through the process step by step.
Can I exchange my order for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our support team with your order number, and we will work with you to find the best solution for swapping to a different model or configuration.
What weight capacity do your racks support?
Weight capacities vary by model and are listed on each product page under specifications. Our premium racks are engineered with heavy-gauge steel construction designed for serious training loads. If you need help comparing models for your specific training style, our team is happy to assist.
Do your functional trainers require professional installation?
Each functional trainer ships with detailed assembly instructions and all necessary hardware. Most customers complete setup with standard household tools and a second person to assist with heavier components. If you run into any issues during assembly, our support team can walk you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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What We Stand For
Fast Response
Our support team prioritizes every inquiry and works to get you answers within one business day.
Secure Shopping
Your payment and personal information are protected with industry-standard encryption at every step.
Built To Last
Our equipment is constructed from heavy-gauge steel and commercial-grade components designed for long-term use.
Free Shipping
Every order within the Continental U.S. ships free with tracking included, no minimum purchase required.
Owned and operated by Obsidian Sport Systems